The HRXPS: How to Measure the Performance and Impact of HR
Executive Summary
The HRXPS Model and Key Findings
September 30, 2021 | 10 min
by Dr. Mary Hayes, Dr. Frances Chumney, Marcus Buckingham
This Executive Summary helps HR leaders and practitioners know, reliably, where to focus their efforts so they can make the most impact — and most notably, how the HR function can positively affect their organization’s talent brand.
Read the Executive Summary to learn about:
- The HRXPS (HR XPerience Score) model for measuring HR service quality and how it was developed
- The psychological experiences that drive higher HR service quality
- What real-world actions and behaviors (like Engagement, talent brand, and intent to leave) this new metric can influence)
- The characteristics that do (or do not) relate to higher HR service quality
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